1) The role of the supervisor is best described as a _________ A. Duty B. Responsibility C. Right of the position
2) Discipline is _________ A. Punishment B. Revenge C. Behavior Correction
3) An employee is best described as: A. Expendable B. A company asset C. A unit of labor
4) The best way to resolve conflict is to ______ A. Tell the employee you will not tolerate back talk B. Wait until things get serious C. Act immediately and do not avoid it
5) A job description ______ A. Describes the work that needs to be done B. Describes the skills, education and ability a person needs for the job C. Neither of the above
6) Maslow's Hierarchy of Needs says _____ A. Workers are very greedy B. The motivational value of something is determined by how much you already have. C. As people get older they tend to lose sight of goals
7) The two basic theories of supervision are _____ A. Formalist and Humanistic B. Logical and Behavioral C. Both of the above
8) Productivity is measured by ______ and ______ A. Work B. Inputs C. Moderators D. Outputs E. Throughputs F. Quantifiers
9) Supervisor Mark had given Bob daily instructions for 10 months. Bob had continually done less work than the rest of the crew. Mark decided to do something about it. "I've been watching your work for months and there is very little of it!" said Mark, "You're Fired"! The best analysis of the above is ________ A. Mark is correct even if he is a little late B. Neither Mark nor Bob are doing their job C. Bob deserves a second chance because Bob didn't write things down
10) When motivating employees the single best thing you can do is _______ A. Give them more money for more work B. Listen to their complaints C. Tell them when they have done a good job
11) When terminating an employee it is best to _____ A. Pay them and escort them out of the building with minimal communication B. Wish them well and tell them that you hope things go better for them C. Let them know you feel for them
12) When hiring a new employee it is best to _____ A. Check references B. Match ssn with name C. Check for criminal records D. All of the above
13) One of the most effective mechanisms for controlling work is: A. Group norms B. Weekly meetings C. Periodic raises
14) Supervision is supposed to _____ A. Keep workers in line B. Increase productivity C. Make workers responsible
15) The supervisor represents: A. The company B. The employee C. Good work practices
